Refund Policy

Last updated: 11.02.26

At HOLYSWAG, we strive to ensure customer satisfaction with every order. Please read our refund policy carefully before making a purchase.

1. All Sales Policy

All sales are final. We do not offer refunds or exchanges unless an item arrives damaged or defective.

2. Damaged or Defective Items

If you receive a damaged or defective product, you must contact us within 7 days of delivery.

To request a refund or replacement, please email us at:
info@holyhswag.shop

Include the following:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Once your request is reviewed and approved, we will offer either:

  • A replacement item, or
  • A refund to your original payment method

3. Refund Processing

  • Approved refunds will be processed within 5–10 business days.
  • Depending on your payment provider, it may take additional time for the funds to appear in your account.

4. Shipping Costs

Shipping costs are non-refundable, unless the item is confirmed to be defective or damaged.

5. Order Issues

We are not responsible for:

  • Incorrect addresses provided at checkout
  • Lost or stolen packages marked as delivered
  • Delays caused by shipping carriers or customs

6. Contact Us

For any refund-related inquiries, please contact us at:
Email: info@holyhswag.shop